AZ Tours — Terms & Conditions

Last updated: 24 October 2026

These Terms form the agreement between you (the traveller) and MatDan Eco Tours S.R.L. ("AZ Tours", "we", "us"), the licensed tour operator that organises and sells every AZ Tours trip.

When you confirm a booking — on WhatsApp, by email, or by paying for a trip we have quoted — you accept these Terms. Please also read our Privacy Notice.

The AZ Tours name and platform belong to Realty Investments SRL, which licenses them to MatDan Eco Tours S.R.L. Your contract is always with MatDan Eco Tours S.R.L.

Part A — Terms for every booking

1. Who we are

• MatDan Eco Tours S.R.L. — tour operator (agenție de turism organizatoare)
• Tourism licence no. 1243 of 26.02.2019, issued by the Romanian ministry responsible for tourism (public register: SITUR, se.situr.gov.ro)
• CUI 38140656 · Trade Register J3/2159/2017
• Registered office: Bd. Republicii nr. 46, Camera 1, Pitești, Argeș County, Romania
• Contact: contact@aztours.app · phone and WhatsApp +40 728 862 474 · aztours.app
• We are not registered for VAT (neplătitor de TVA). Our prices therefore include no VAT.

2. What we sell

Day trips and experiences. These are trips and evenings out that last less than 24 hours and include no overnight stay — for example a day trip from Sibiu in a Mercedes Vito or Sprinter with a driver, or a guided evening. Part A of these Terms applies to them.

Multi-day trips. These are trips with at least one overnight stay, or trips lasting 24 hours or more, that combine transport, accommodation or other travel services. Under EU and Romanian law they are package travel. Part A applies to them, and so do the additional package-travel terms, which give you further rights.

Your quote and booking confirmation always say which kind of trip you are booking.

Tickets and bookings on other platforms. Some events and tours we show are also sold through other platforms, such as LiveTickets or GetYourGuide. If you buy there, that platform's terms apply to the purchase, including its cancellation and refund rules, and these Terms do not. For example, tickets for events we organise are sold on LiveTickets and cannot be returned.

3. Who can book

You must be 18 or older to book. If you book for other people, you confirm that they have agreed to it, that you will pass our information on to them, and that you are responsible for paying for the booking. Children travel only with a parent or an adult who is responsible for them.

4. How a booking is made

1. You choose a trip on aztours.app and tap Send on WhatsApp. This opens a conversation. It is not a booking.
2. On WhatsApp we confirm availability and send you a quote: the trip, date, pickup point and time, number of travellers, vehicle, what is included, and the total price. For package trips we also send the information in Part B and the form in Annex A.
3. The contract is formed when we send you a written booking confirmation (by WhatsApp or email) and we have received your payment in full (§5). Until then, prices and availability may change.
4. Your confirmation includes the booking reference, all the trip details, and a contact number to use during the trip.

5. Prices and payment

• All prices are in euro (EUR) and are the total price for the services listed in your quote. They include no VAT (§1).
• You pay 100% of the price when you book. There is no deposit and no later balance.
• You can pay:
  • by card, through a secure payment link from Stripe that we send you. We never see or store your full card number; or
  • by bank transfer to the account of MatDan Eco Tours S.R.L., using the bank details we send you on WhatsApp. Please quote your booking reference.
• Protect yourself from fraud: we only send payment links and bank details from +40 728 862 474 or contact@aztours.app, and the account holder is always MatDan Eco Tours S.R.L. If you receive different details, do not pay — contact us first.
• We issue an invoice for every booking.
• The price covers only what your confirmation lists. Personal spending, meals and entrance fees not listed, and optional extras are not included unless the confirmation says so.

6. If you change your booking

Tell us as early as possible. We will try to change the date, time, pickup point or number of travellers, but cannot guarantee it. If the change costs more, we will tell you the difference before you confirm it. You may send someone else in your place if you give us their name before departure.

7. If you cancel

You can cancel at any time before departure by telling us in writing (WhatsApp or email). What we refund depends on when you cancel:

• If you do not turn up at the pickup point at the agreed time, or arrive too late to join the trip, you are a no-show and no refund is due.
• The departure time is the pickup time stated in your confirmation.
• We refund within 14 days, using the same payment method you used, at no cost to you.
• No 14-day "change of mind" right. Under Romanian and EU consumer law (OUG 34/2014 art. 16 lit. l) and Directive 2011/83/EU art. 16(l)), trips and leisure services booked for a specific date are exempt from the 14-day withdrawal right. The refund table above applies instead. It is more generous than the law requires up to 48 hours before departure.

8. If we change or cancel your trip

• Small changes. We may make small changes, for example a slightly different route or an equivalent vehicle. We will let you know.
• Major changes. If we have to change something important, such as the date, the departure time by more than an hour, or the main destination, you may accept the change, choose another date, or cancel with a full refund.
• Not enough travellers. For shared trips that need a minimum number of travellers (stated in the quote), we may cancel if too few book. We tell you as early as possible and no later than the deadline stated in your quote. You may then choose another date, switch to a private trip at the private price, or receive a full refund.
• Safety, weather and events beyond our control. If a trip cannot run safely or at all — for example severe weather, road closures, or official restrictions — we offer another date or a full refund.
• Refunds under this section are made within 14 days.

9. On the day

• Pickup: be at the agreed pickup point at the time in your confirmation. The confirmation states how long the driver can wait.
• Seat belts are compulsory. Children need a suitable child seat; tell us their ages when you book so we can provide one.
• The driver may refuse to carry anyone who endangers or seriously disturbs the safety or comfort of others, for example through intoxication or aggressive behaviour. In that case no refund is due.
• You are responsible for your personal belongings. Please take everything with you when you leave the vehicle.
• Bring a valid ID or passport if the trip crosses a border or visits a site that requires it. Checking your own entry requirements is your responsibility.
• Tell us before booking about any health condition, disability or reduced mobility that affects the trip, so we can tell you whether it is suitable and make arrangements.

10. Our responsibility

• We are responsible for providing the services in your confirmation with reasonable skill and care, including those carried out by our drivers, guides and partners on our behalf.
• If something is not as agreed, tell the driver or guide at once, or message us on WhatsApp, so we can fix it on the spot. If we cannot, you may be entitled to a price reduction or compensation under Romanian law.
• Passenger transport is insured as required by Romanian law.
• We do not limit or exclude liability for death or personal injury, for damage caused intentionally or through gross negligence, or for any liability that the law does not allow us to limit.
• We are not responsible for problems caused by you, by third parties unconnected with the trip, or by unavoidable and extraordinary circumstances, except where the law makes us responsible.

11. Information on the website

The destination guides on aztours.app are general travel information. Opening hours, prices, access rules and conditions change. Please check anything essential with official sources before you travel. Your booking confirmation is what counts — not the general content on the website.

12. Using the website

• Your profile, saved places, journeys and friends are stored only in your browser (see the Privacy Notice). You are responsible for your device, and for who can see your WhatsApp chats.
• Please use the site and our WhatsApp line lawfully. Do not send false booking requests, abuse our staff, or copy or scrape the site's content.
• The AZ Tours name, the website and its content belong to Realty Investments SRL and are used by MatDan Eco Tours S.R.L. under licence. You may not reproduce them commercially without written permission.

13. Complaints and disputes

• Contact us first: contact@aztours.app or WhatsApp +40 728 862 474. We reply within 14 days.
• If we cannot resolve your complaint, you can contact the Romanian consumer protection authority ANPC (anpc.ro) or use its alternative dispute resolution service ANPC SAL (reclamatiisal.anpc.ro). If you live in another EU country, your national consumer authority or the European Consumer Centre network can help.
• These Terms are governed by Romanian law. If you are a consumer living in another EU country, you keep the mandatory protection of the law of your country of residence (Rome I Regulation, art. 6). Disputes go to the competent Romanian courts, without affecting your right to bring proceedings where you live.

14. Changes to these Terms

We may update these Terms. The version in force on the date of your booking applies to that booking.

Multi-day package trips

At present we sell only day trips and experiences, which are covered by Part A above. Before we offer any trip with an overnight stay, we will publish the additional package-travel terms and the standard information form required by law, including the details of our insolvency protection, and we will send them to you before you book.

Annex B — Cancellation form

(Optional. Any clear message on WhatsApp or by email works just as well.)

To: MatDan Eco Tours S.R.L., Bd. Republicii nr. 46, Camera 1, Pitești, Argeș County, Romania — contact@aztours.app

I/We cancel the following booking:

• Booking reference: ______________
• Trip and departure date: ______________
• Name(s) of traveller(s): ______________
• WhatsApp number or email for the refund confirmation: ______________
• Date: ______________